There will come a day when everything that can be codified will be automated. The things holding companies back are fear, concern for employees, trust, cost and the belief that a human eye is necessary for the rule instead of just the exception. My dad, in 1987 brought me to a plant where robots did 99% of the work. He said this is the future. He was running a high voltage power supply company and still used people to hand solder components, but he knew where things were going.

At Nokia Mobile Phones we switched from double side component boards to single sided. Half the machinery went away. The time to manufacture was a reduced by a third. The programmers of the machines voiced their fear of job loss. Management said no way. One year later they laid off half of the programmers. I am a believer that you hire people not only for their tactical skills but for their loyalty and behavior. This is a case where if management was honest with itself it would have found a way to repurpose resources, but so things often go to reaction.

“No, no, no, no. You gotta listen to the way people talk. You don’t say “affirmative,” or some shit like that. You say “no problemo.” And if someone comes on to you with an attitude you say “eat me.” And if you want to shine them on it’s “hasta la vista, baby.”” John Conner, Terminator 2


Intuition, joy and fear and all that goes with a person doesn’t check itself at the door to the workplace. Change can bring excitement, stress, concern and lots of other emotions that arise when facing he unknown. For massive change, if someone, even if they rank CEO, says they know, they are lying.

Mass change is chaotic. In chaos, there is emergence. Meaning that it is not possible to determine the end state with pure logical steps in what would seem an obvious manner. It’s no randomness as much as it is spontaneous self-order. So if you can’t plan for it you need to do it. Test and adjust. So the human experience becomes key I finding inspiration, ideating, and implementing. There are too many unknown variables in mass change to plan for them all so the best way to prepare is to build the flexibility to respond to those variables.

“Your intellect may be confused, but your emotions will never lie to you.” — Roger Ebert


Discussions about pressure is very prevalent in Major League Baseball. If you achieved entry, you clearly have the skills necessary to play the game and play it well. It becomes a matter of pressure and how one handles it. Derek Jeter talks about acting natural. Others have different ways of handling it. Mass change is the same. It’s not the variables. Realize they will exist and they won’t be what you expect. Pay attention to yours and others emotions. Create camaraderie. And live in the moment because the plan won’t be the result.

“When you cook under pressure you trade perfection.” — Gordon Ramsay

Contact: Changing Change HQ